Foodservice incident management

Reduce incident resolution times

The ability to respond quickly to quality events has never been more important. Issues are recorded at store level then shared with critical trading partners. Corrective actions are put in place and issues are resolved 50% faster than the previous manual solutions.

Quickly recover credits

With our "true credit matching" capability, your credits are matched against invoices to confirm resolution. Intuitive state-of-the-art dashboard reporting gives you a clear view into what is still outstanding.

Use data to drive partner accountability

Harness data captured across all incidents to gain clear visibility into the performance of your suppliers. Clear quality metrics provide a transparent scorecard for you and your partners.

Increase quality issue transparency

Communicate and collaborate in real-time within your organization and across supply chain partners. Ensure all parties work together toward the timely resolution of issues.

Major Features

Aging Quality Incidents

Quickly understand the types of incidents occurring and see trends among specific suppliers with intuitive dashboards.

Incident Capture

Immediately communicate critical data with the configurable, easy-to-use tool that captures food quality and service issues at restaurants.

Communication Workflow

Quickly get information to the right people with configurable incident workflows and alerts.

Supplier Scorecard

Easily analyze quality issues down to the incident type and item category among your supplier network.

Distributor Scorecard

Simple analytics using charts allows you to evaluate quality issues, resolution times and recovered credits with your distributors.

Foodservice incident management solution

Achieve product quality compliance

Solution Benefits