QUALITY INCIDENT MANAGEMENT

Quality incident management solution for the foodservice industry

Achieve product quality compliance

Read more about our customer benefits & successes

In the restaurant business, one quality issue can lose a customer for life. ArrowStream will accelerate your response time and improve your quality issue closure rates. With alert-driven complaint management, resolution workflow and quality trend analytics, you will not only recover more credits from suppliers, but pinpoint overarching issues with a specific product or supplier before they spread.

Solution Benefits

Reduce incident resolution times

The ability to respond quickly to quality events has never been more important. Issues are recorded at store level then shared with critical trading partners. Corrective actions are put in place and issues are resolved 50% faster than the previous manual solutions.

Quickly recover credits

With our "true credit matching" capability, your credits are matched against invoices to confirm resolution. Intuitive state-of-the-art dashboard reporting gives you a clear view into what is still outstanding.

Use data to drive partner accountability

Harness data captured across all incidents to gain clear visibility into the performance of your suppliers. Clear quality metrics provide a transparent scorecard for you and your partners.

Increase quality issue transparency

Communicate and collaborate in real-time within your organization and across supply chain partners. Ensure all parties work together toward the timely resolution of issues.

Solution Benefits

Major Features

Aging Quality Incidents

Quickly understand the types of incidents occurring and see trends among specific suppliers with intuitive dashboards.

Aging Quality Incidents

Incident Capture

Immediately communicate critical data with the configurable, easy-to-use tool that captures food quality and service issues at restaurants.

Incident Capture

Communication Workflow

Quickly get information to the right people with configurable incident workflows and alerts.

Communication Workflow

Supplier Scorecard

Easily analyze quality issues down to the incident type and item category among your supplier network.

Supplier Scorecard

Distributor Scorecard

Simple analytics using charts allows you to evaluate quality issues, resolution times and recovered credits with your distributors.

Distributor Scorecard

We speak foodservice.

ArrowStream is a blend of supply chain experts and technologists that all speak the language of foodservice.

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