Have labor shortages and supply chain disruptions?

ArrowStream's Foodservice Incident Management solution helps restaurant operators:

Reduce incident resolution times
Quickly recover credits
Use data to drive partner accountability
Increase quality issue transparency

The result? Our customers resolve issues 50% quicker and increase credit recovery by 20% while protecting their brand and consumers.

Discover a Scalable Incident Management Solution

Enable Effective Incident Management

With Real-Time Data.

Increase Incident Visibility

Incident data is organized by metrics to create a scorecard of partner performance, providing transparency and the opportunity for quick resolution.

Accelerate Incident Response Rate

Product and service issues are recorded at store-level then facilitated through an automated workflow with alerts that improve response and closure times by 50%.

Improve Credit
Recovery

Automated credit checks are matched against all invoices to confirm resolution, resulting in credit recapture increases of up to 20%.

Our Customers.

ArrowStream provides accountability for stores, distributors, suppliers and purchasing and quality teams. From ensuring receiving guidelines to communicating service or product issues, our data is now being flowed in a trackable and reportable way.

- Gary Nash, Director of Purchasing at Zaxby's

Visibility into the long-term impacts of incidents allows my sourcing team to quickly identify trends and patterns. I run reports for purchasing and we're all able to pinpoint recurring problems with products or vendors, and mitigate future issues before anybody else.

- Zhaleh Golwalla, Asst. General Manager at Canadian Dairy Queen

Our main target for launching ArrowStream Food Service Incident Management was time-savings. Filling out a document, taking pictures and sending them all online really streamlined the process. What took me up to 90 minutes every morning to do, I can now do in five or ten minutes.

- Alan Elliff, Quality Assurance Manager at Shake Shack

Do More With ArrowStream.

Supply Chain Visibility

Prevent costly inventory threats with access to configurable data showing distribution center inventory levels for easy optimization efforts. Track product movement across your network to ensure on-time arrivals at the DC and prioritize freight issues. A user-friendly, automated dashboard establishes full oversight of product spend so you can easily pinpoint and resolve non-compliant purchasing.

Contract Management & Price Auditing

Eliminate manual contract management with an easily accessible and centralized dashboard capable of assigning tasks to suppliers for improved communication and price accuracy. Prevent incorrect invoices and recover 2% of your contracted spend with a software that offers automated audits.

Strategic Sourcing

Consolidate spend analytics, contract data and a network of 8,000 foodservice suppliers within one solution that facilitates a standardized process and promotes successful partnerships. With Strategic Sourcing, it's easy to find new suppliers, send out anonymous product inquires, run RFPs and sourcing events, and use advanced tools to inform your decisions. Quickly consult data to create a sourcing plan capable of identifying new opportunities to save you up to 18% of your budget.

Commodity Intelligence

Make more informed purchasing decisions with easily digestible and actionable commodity data, expert opinion and reporting. Leverage market intelligence to gain comprehensive insight into price forecasts, comparisons and trends.

Foodservice Incident Management

Has Never Been Easier.

There’s never been a quicker way for your supply chain & quality assurance team to quickly promote data-driven decisions.

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