Have labor shortages and supply chain disruptions?

ArrowStream's Foodservice Incident Management solution helps restaurant operators:

  • Reduce incident resolution times
  • Quickly recover credits
  • Use data to drive partner accountability
  • Increase quality issue transparency

The result? Our customers resolve issues 50% quicker and increase credit recovery by 20% while protecting their brand and consumers.

Smash Burger
Panda Express
Raising Cane's
Lee's Famous Recipe Chicken
Carl's Jr.
Dickey's Barbecue Pit


Enable Effective Incident Management

With Real-Time Data.

Food Visibility

Increase Incident Visibility

Incident data is organized by metrics to create a scorecard of partner performance, providing transparency and the opportunity for quick resolution.

Incident Response Rate

Accelerate Incident Response Rate

Product and service issues are recorded at store-level then facilitated through an automated workflow with alerts that improve response and closure times by 50%.

Credit Recovery

Improve Credit

Automated credit checks are matched against all invoices to confirm resolution, resulting in credit recapture increases of up to 20%.  

Our Customers.


ArrowStream provides accountability for stores, distributors, suppliers and purchasing and quality teams. From ensuring receiving guidelines to communicating service or product issues, our data is now being flowed in a trackable and reportable way. 

- Gary Nash, Director of Purchasing at Zaxby's

Dairy Queen

Visibility into the long-term impacts of incidents allows my sourcing team to quickly identify trends and patterns. I run reports for purchasing and we're all able to pinpoint recurring problems with products or vendors, and mitigate future issues before anybody else.

 - Zhaleh Golwalla, Asst. General Manager at Canadian Dairy Queen

Shake Shack

Our main target for launching ArrowStream Food Service Incident Management was time-savings. Filling out a document, taking pictures and sending them all online really streamlined the process. What took me up to 90 minutes every morning to do, I can now do in five or ten minutes.

- Alan Elliff, Quality Assurance Manager at Shake Shack


Do More With ArrowStream.

Supply Chain Visibility Dashboard
Contract Management & Price Audit

Strategic Sourcing

Consolidate spend analytics, contract data and a network of 8,000 foodservice suppliers within one solution that facilitates a standardized process and promotes successful partnerships. With Strategic Sourcing, it's easy to find new suppliers, send out anonymous product inquires, run RFPs and sourcing events, and use advanced tools to inform your decisions. Quickly consult data to create a sourcing plan capable of identifying new opportunities to save you up to 18% of your budget.

Commodity Market Intelligence

Foodservice Incident Management

Has Never Been Easier.

There’s never been a quicker way for your supply chain & quality assurance team to quickly promote data-driven decisions.